Cancellation & Refund Policy

Return Policy

Eligible products may be returned subject to the return conditions specified for the product and approval by the seller.

To be eligible for a return, the product must be:

• Unused and in its original condition
• In the original packaging, wherever applicable
• Returned with original tags, accessories, manuals or other items provided with the product
• Free from damage, stains, marks or signs of use
• Accompanied by the order details or proof of purchase

Return eligibility may vary depending on the product category, seller's return conditions and the specific terms mentioned on the product page.

Non-Returnable Products

For hygiene and safety reasons, undergarments and intimate-wear products are not eligible for return or exchange. Other products may also be non-returnable where specifically mentioned on the product page or at the time of purchase.

Damaged, Defective or Wrong Product

If you receive a product that is damaged, defective, incomplete or different from the product you ordered, please contact our customer support team as soon as possible after delivery. Depending on the situation, we may offer a replacement, exchange or refund. We may ask you to provide photographs or videos of the product and its packaging to verify the issue.

Return Requests

Return requests must be raised in accordance with the return conditions applicable to the purchased product. Please provide:

• Order number
• Product details
• Reason for the return
• Photos or videos, if requested

Our team will review the request and confirm whether the product is eligible for return. All return requests are subject to acceptance and approval by the seller.

Refunds

Once the returned product is received and inspected, the seller will review the returned product and determine whether the return qualifies for a refund. If the return is accepted and approved by the seller, the refund will be issued to the original payment method used for the purchase.

The expected time for the refund to be issued is 2–3 weeks, subject to acceptance and approval of the return by the seller. The actual time for the refunded amount to appear in the customer's bank account or original payment method may vary depending on the bank, payment provider or other financial institution.

The customer is responsible for bearing the applicable return courier or shipping costs, where applicable. Such return courier or shipping charges may be deducted from the refund amount where applicable. For returns due to a change of mind, incorrect selection or any reason not related to a defect or mistake by us, applicable return courier or shipping charges will be borne by the customer.

Return Shipping

For eligible returns that are not due to a damaged, defective or incorrect product, the customer is responsible for bearing the applicable return courier or shipping charges. If the product was delivered damaged, defective or incorrectly, we will review the case and provide an appropriate resolution. Any return shipping arrangements or costs in such cases will be determined based on the circumstances of the case.

Exchanges

Exchange requests are subject to product availability. If you would like to exchange an eligible product, please contact our customer support team in accordance with the exchange conditions applicable to the purchased product. Certain products or categories may not be eligible for exchange.

Product-Specific Return Conditions

Since Amal Social offers products from different categories and local sellers, certain products may have specific return, exchange or warranty conditions. Any special conditions mentioned on the product page at the time of purchase will also apply to that product. For electronic products, appliances and other items covered by a manufacturer's warranty, warranty-related issues may be handled according to the manufacturer's warranty terms.

Return Inspection

All returned products are subject to inspection. A return may be rejected if the product has been used, washed, altered, damaged after delivery, or is missing its original packaging, accessories or other items supplied with the product. Refunds will only be processed for returns that are accepted and approved following the applicable inspection and return conditions.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact our customer support team through the contact details available on our website.